Frequently Asked Questions.

Facet

  • What is a facet?
  • How many facets can I create on Hibe?
  • Why would I use different facets?
  • What is an Anonymous facet?
  • Can I have more than one professional or personal facet?

Persona

  • What is a Persona?
  • Why would I use different persona?
  • What is the purpose of the anonymous persona?
  • What does my persona look like to my connections?
  • How do I edit my persona?
  • Can I create the same identity for different activities?

Relationships

  • What is a relationship?
  • How do I add a relationship type under a persona?
  • How many types of relationship can I add under a persona?
  • How do I edit my relationship with someone?
  • What happens when I delete a given relationship under a persona?
  • Can I define different types of relationship with the same person?

Dashboard

  • What is the Dashboard?
  • Why is one of my facets disabled and how to enable it?

Notifications

  • What are the notifications about?
  • What kind of notifications can I receive?
  • How can I filter my notifications?

You May Know

  • What is the You May Know section about?
  • Who are the people suggested in the You May Know section?
  • How do I accept or ignore a connection request?
  • What happens when I ignore a pending connection request?
  • Where can I find a previously ignored request?
  • How can I filter the You May Know notifications?

People

  • What are people on Hibe?
  • How can I add people in my network?
  • How can I import or add people directly in one of my facets?
  • I've added my friend in my personal facet, and he did the same for me. Why can't I see him?
  • Who are the people under the "Unclassified" category?
  • How do I connect with the people in my life on Hibe?
  • I've imported people in my Hibe network. I see that I am connected with some of them, and not with others. Why?
  • Can I associate more than one email address to someone?
  • How do I add one of my connections as favorite?
  • How do I follow the activities of a connection?
  • How do I report one of my connections?
  • What happens when I report someone?
  • What happens when I delete someone?
  • What happens when I change my relationship with someone?
  • I've added a friend in my personal facet. Does this mean I will receive his personal stuff?
  • How do I edit my relationship with someone under my persona?
  • Do my connections need to be Hibe users too?
  • What if a connection is not a Hibe user?
  • What minimum information is needed to add someone in my people list?
  • What is the difference between tagging someone as "Favorite" or "Followed"?
  • What is "People in Common" under my connection's persona profile?

Account

  • What happens when I deactivate my account?
  • What happens when I delete my account?

Password

  • I forgot my password. How do I reset it?
  • How do I change my password?

Emails

  • Where can I find all the email addresses linked to my personas?
  • What is a primary email?
  • Why do I need to validate my email address?
  • I have a personal email and a professional email. Can I use both email addresses on Hibe?

Contact Us

  • How do I send a message to Hibe?
  • How do I report a violation of the Hibe terms?

Answers to FAQ.


Facets

Q: What is a facet?

On Hibe, you connect and interact with others based on Hibe's Contextual Privacy approach. In this approach, you create a social context (a.k.a Facet) representing the boundary of your interactions with others, you select content to be shared within this social context, and you select people that will be allowed to access, contribute and interact with the shared content within such an environment. A facet is usually represented by an activity (personal, professional, academic or anonymous), your persona (i.e. identity) associated to this activity, and the people with whom you want to share this activity.

Q: How many facets can I create on Hibe?

For the moment, you can create up to 4 facets on Hibe.

Q: Why would I use different facets?

There are many reasons why you would use different facets to interact in a social setting. You may want to share your professional activities and information without exposing your personal life. You may want to express a personal opinion or interest without it potentially impacting your professional profile or reputation. You may even wish to use an anonymous persona to share and connect with others about a niche interest, sensitive issue or an embarrassing topic.

Q: Can I have more than one professional or personal facet?

Like in real life, you can have more than one professional identity on Hibe. For example, you can be part-time translator and real estate agent. You present yourself differently in both professional contexts, and you can do so on Hibe by creating two professional facets. Same can apply for your personal activities. If you are a soccer coach in your community, you might want to separate this facet of your personal life from the "father-husband-good friend" facet of your life. You can then create two personal facets.

Persona

Q: What is a Persona?

The Hibe Personas represent your many identities in the different social contexts of your life. The personas allow you to define the image you wish to project to a particular group of people. Personas give you the freedom to establish and maintain different relationships with different groups of people in different contexts of your life. This include people in your personal, professional, academic and anonymous lives.

Q: Why would I use different persona?

In your real life, you don't behave the same way and share the same information about yourself in professional and personal contexts for example. So you may also want to represent yourself differently in those contexts. This is why, on Hibe, you would use different personas to share and interact with people in those contexts.

Q: What is the purpose of the Anonymous persona?

The main purpose of the Anonymous persona is to create a separate identity that allows you to do activities in a total independent way of the other ones on Hibe. One can see this anonymous identity as the persona you would need for a separate life, and to fully preserve the other facets of your life that you created on Hibe.

Here are several examples on how to use the Anonymous persona:

If you're connected anonymously with someone in the real world, you may want to connect with that individual on Hibe using your Anonymous persona. A good example would be an anonymous source wishing to connect with a reporter.

Q: What does my persona look like to my connnections?

Your persona is displayed with a photo, name, title, and biography, each of them reflecting a context of your life: personal, professional, academic and even anonymous.

Your connections will also have access to your persona info, recent activities done under this persona, as well as the list of people they have in common with you in this part of your life.

From your persona profile, your connections can follow or report your activities, and add you as a favorite.

If you have verified your Hibe account, the validation icon is also displayed next to your persona’s name.

Q: How do I edit my persona?

You can edit your persona at any time

To edit your persona photo, avatar, name, title, and biography, select your persona icon from the dashboard and click on Edit.

To edit your persona information, click on INFO from your persona profile. Then click on the edit icon to update or add new information. Click on Done to save your changes.

All the previous activities made with this persona will now appear with the updated persona profile.

Q: Can I create the same identity for different activities?

It is not recommended to define the same identity for different activities since an identity reflects the image you want to project to people in this given context, i.e activity.

Relationships

Q: What is a relationship?

A relationship on Hibe reflects your level of trust for a group of people or even only a single person in a given social context, i.e. Facet.

A relationship allows you to set the boundaries of your communications and ensures that your content under a given persona is accessible only to these people. You can define different relationship types under the same persona.

Different people can be associated with the same type of relationship. One person can be associated with more than one type of relationship.

For example, you can define a "Family" relationship with your mother, father and siblings, while defining a "Coworkers" relationship with your colleagues.

A colleague who is also a friend can be associated with both "Friends" and "Coworkers" relationships.

Q: How do I add a relationship type under a persona?

From the dashboard, click on your persona icon. Then click on PEOPLE from your persona profile. Select the Relationships tab and then click on the "+" button on the header menu. Enter the name and description of the relationship type, and click on Done. The new relationship type is then displayed in the list of relationships linked to your persona.

Q: How many types of relationship can I add under a persona?

You can add as many types of relationship you need under a persona.

Q: How do I edit my relationship with someone?

From the People section, click on the person's name, and then click on Edit. Choose the type of relationships you want to maintain with this person on Hibe. Click on Done to save your changes.

Q: What happens when I delete a given relationship under a persona?

When you delete a relationship under your persona, people associated with this relationship will no longer see your persona, unless they are still associated with other relationship types under this same persona.

Q: Can I define different types of relationship with the same person?

Yes, you can. The same person can be added in many relationships. For example, your brother can be added in both Family and Friends relationships; your friend and business partner Mat, can be added in both Friends and Colleagues relationships.

Dashboard

Q: What is the Dashboard?

The Dashboard is a real-time user interface, showing a graphical presentation of your current Hibe facets, with the most recent notifications on the activities that occurred in each of them. The dashboard also notifies you about feature renewals, and new people you might know.

Q: Why is one of my facets disabled and how to enable it?

One of your facets is disabled because it has been reported to be against the Hibe Terms and Policy, and has been disabled by Hibe. You cannot enable a disabled facet yourself. You must contact Hibe for more information.

Notifications

Q: What are the notifications about?

The Notifications are the list of the new activities made by your connections. The most recent activities are presented first. Each notification is displayed with the connection name, persona photo and icon, as well as a short description and timestamp of the activity he made. To know more about this activity, click on the notification description.

Q: What kind of notifications can I receive?

The type of notifications depends upon the nature of the activities made by your connections. For example, you can be notified that your connection added you in his personal facet, updated his professional information.

Q: How can I filter my notifications?

There are many ways to filter your notifications. You can filter them by social contexts. It includes your personal, professional, academic, anonymous contexts. For example, you can filter the list of activities made by your professional connections. You can also filter your notifications by people you've tagged as "Favorite" or people you "Follow". Moreover, you can filter your notifications by relationship types. For example, you can display the list of activities made by the people under the "Family" relationship type.

To filter your notifications, click on the arrow on the top header of the Notifications screen, and then select the appropriate filter option.

You May Know

Q: What is the You May Know about?

The You May Know section notifies you whenever new people (that are not in your connected with you) made specific actions towards you.

Q: Who are the people suggested in the You May Know section?

These people are Hibe users who are not connected with you yet. However, they added you in their network and made specific actions towards you.

Q: How do I accept or ignore a connection request?

You receive requests from people who want to be in touch with you in a specific context of their live. To accept or ignore a given request, click on the connection request to see more information about the person who wants to connect with you. Then click on the "Connect" or "Ignore" button, and follow the instructions.

Q: What happens when I ignore a pending connection request?

When you decide to ignore a pending connection request, this item is removed from the list of requests.

Q: Where can I find a previously ignored request?

You can display all the requests you've previously ignored by selecting the "Ignored" filter option in the You May Know section.

Q: How can I filter the You May Know notifications?

You can filter people's requests based on your social contexts or theirs. In the filtering menu, select a filter option to display the list of relevant requests.

People

Q: What are people on Hibe?

These are people you added in your Hibe network.

Q: How can I add people in my network?

You can import people from your device or add them manually. There are two ways to add people in your network.

1- From your dashboard

  • Click on the People icon.
  • Click on the "+" icon.
  • a - If you want to import people from your device, click on the "Import from Device" button and select the people you want to import from the list of contacts on your device. Click on Done. The selected people are added in your Hibe network. However, note that these people will not be associated with any of your facets yet.
  • b - If you want to add people manually, click on the "Add New Manually" button. Enter the name and information (phone, email, address) of the person you want to add, and select the types of relationship you have with this person. Click on Done.

2- From a given Persona

  • Click on the People button.
  • Click on the "+" icon.
  • a - If you want to import people from your device, click on the "Import from Device" button and select select the people you want to import from the list of contacts on your device. Click on Done. The selected people are added in your Hibe network.
  • b - If you want to add people manually, click on the "Add New Manually" button. Enter the name and information (phone, email, address) of the person you want to add, and select the types of relationship you have with this person. Click on Done.
  • c - If you want to add people that are already in your Hibe network, click on the "Already in Touch With" button. Search or filter the list of people to find the people you want to add. Once selected, click on Done.
  • Please note that these people will automatically be associated with this persona.

*** Please make sure to associate at least one email address to people in your Hibe network to allow Hibe to connect you with them.

Q: How can I import or add people directly in one of my facets?

The easiest way to directly import people in one of your facets, is to select the persona avatar of a given facet from your dashboard, then, click on People and click on "+". You can now import people from your device, add new manually or add people you are already in touch with.

Q: I've added my friend in my personal facet, and he did the same for me. Why can't I see him?

To see him, you both have to be connected on Hibe. Email addresses are required to connect people together. Make sure to add at least one of his email addresses to his information.

Q: Who are the people under the "Unclassified" category?

These are people you did not add in any of your facets yet.

Q: How can I connect with the people in my life on Hibe?

To connect with your people on Hibe, you need to add at least one of their email addresses to their information.

Q: I've imported people in my Hibe network. I see that I am connected with some of them, and not with others. Why?

To be connected with people you've imported from your device, you need to add at least one of their email addresses to their information, if they did not add you in their network yet.

Q: Can I associate more than one email address to someone?

Yes, you can. For example, you can add his personal and professional email addresses if this person is both a friend and a colleague.

Q: How can I add one of my connections as favorite?

From the connection's persona profile, click on the "Star" icon and choose the persona you want to use to tag this person as favorite.

Q: How do I follow the activity of a connection?

From the connection's persona profile, click on "Follow" and choose the persona you want to use to follow this person.

Q: How do I report one of my connections?

From the connection's persona profile, click on "Report" and choose the persona you want to use to report this person. Then, select the reasons why you want to report this person

Q: What happens when I report someone?

When you report someone on Hibe, you will receive a confirmation email with instructions about how Hibe will process your report. Please note that Hibe will not display your identity to the person who has been reported for privacy reasons.

Q: What happens when I delete someone?

Deleting someone permanently erases this person from the People list. It also means that all the interactions and sharing made with this person are deleted from your Hibe account. Also, you won't receive any content from this person any more.

Q: What happens when I change my relationship with someone?

When you remove someone from a relationship type, your connection can no longer access the content specifically shared in this relationship context. However, you will still receive content from this connection, and you will still be able to share content with this person if you added him in another relationship.

Q: I've added a friend in my personal facet; does this mean I will receive his personal stuff?

Not necessarily! On Hibe, relationships are asymmetrical. Both connections customize their level of relationship. For example, while you may have defined a relationship with your friend at work as personal, he may have defined his relationship with you as professional because he views you strictly as a colleague. Consequently, you will only receive his professional content. Your connection will receive your personal content. Don't forget, this asymmetrical relationship feature applies to all of your activities. On Hibe, you always interact with others on your own terms.

Q: How do I edit my relationship with someone under my persona?

Relationships change over time. This is why on Hibe, you have the option of updating your relationship with someone in the same facet or in a completely different facet. For example, someone in your "Friends" relationship type can be also added to your "Family" relationship type after he've married your sister.

To edit your relationship with someone, click on your connection from a People list, click on "Edit" and update the relationship information.

Q: Do my connections need to be Hibe users too?

No, they don't. Because Hibe respects people's choice of communication, your connections can be Hibe users or not.

Q: What if someone is not a Hibe user?

This person will receive an email from Hibe giving him options to have access to the content you just shared, while respecting your privacy.

Q: What minimum information is needed to add someone in my people list?

To add someone in the people list, the minimum information you need to enter is his name.

Q: What is the difference between tagging someone as "Favorite" or "Followed"?

You "Follow" someone using relevant personas to prioritize their activities in specific facets of your life. This person will be notified that you follow his activities.

You "Favorite" someone using relevant personas to highlight his importance in specific facets of your life. This person will not be notified that you tagged him as favorite.

Q: What is "People in Common" under my connection's persona profile?

Those are people you have in common with this connection in the context of his persona.

Account

Q: What happens when I deactivate my account?

When you deactivate your account, this is like you have disappeared from Hibe. However, your content, and settings are preserved on the Hibe servers. You can reactivate your account at any time.

Q: What happens when I delete my account?

When you delete your Hibe account, your information and activities are definitively erased from the Hibe servers, leaving no digital footprint. If you want you can also choose to deactivate your account for a while, this will be just as if you disappeared but your content and settings will be preserved on Hibe servers.

Password

Q: I forgot my password. How do I reset it?

A: From the login screen, click on "Forgot your password?". Then provide any email address associated with your Hibe account. An email message is sent to you with instructions about how to reset your Hibe account password. Click on the link in the email to change your password.

Q: How do I change my password?

From your Dashboard, click on the Settings icon and then click on "Password". Enter both your old password and a new one – which must have at least 8 characters. Confirm the new password. Click on the "Change" button.

Emails

Q: Where can I find all the email addresses linked to my personas?

You can find all email addresses linked to your personas in the Settings section of your app. From your Dashboard, click on the Settings icon, and select "Emails"

Q: What is a primary email?

Your primary email is one of the verified email addresses associated with your Hibe account. Please note that your primary email is used by Hibe to send you confirmations and security updates. To change your primary email address, go to the Settings section and then click on "Emails".

Q: Why do I need to validate my email address?

You need to validate you email address in order to link this address to your Hibe account. For ex, whenever a user wants to connect with you using this email address, you will be notified of it only if your email address has been validated first.

Q: I have a personal email and a professional email. Can I use more than one email address to connect to Hibe?

Yes, you can and we strongly suggest you update your list of emails. By doing so, you ensure that your professional network can connect with you on Hibe with the email address they use in your professional context. Equally, your friends can connect with you using your personal email address.

Contact Us

Q: How do I send a message to Hibe?

To send a message to Hibe from your app's Settings, click on "Contact Us". Select the Feedback tab. Choose a subject, write your message and submit it. You can also send a message to Hibe from our website at https://www.hibe.com .

Q: How do I report a violation of the Hibe terms?

To report a violation of the Hibe terms from your app's Settings, click on "Contact Us". Select the Report tab. Choose a subject, write your message and submit it. You can also a report a violation of the Hibe terms from our website at https://www.hibe.com.