Frequently asked questions
Account

How to sign-up?

To create a Hibe account you are requested to provide a valid email address and confirm a password. After signing up, a confirmation email is sent to your email address. To finalize your account creation, you must activate your account by clicking on the link provided in the email.

How to sign-in?

You can log into your Hibe account by providing the email address and password associated with your Hibe account.

What happens when I deactivate my account?

When you deactivate your account, this is like you have disappeared from Hibe. However, your content, and settings are preserved on the Hibe servers. You can reactivate your account at any time.

What happens when I delete my account?

When you delete your Hibe account, your information and activities are definitively erased from the Hibe servers, leaving no digital footprint. If you want you can also choose to deactivate your account for a while, this will be just as if you disappeared but your content and settings will be preserved on Hibe servers.

Email and Password

I forgot my password. How to reset it?

If you forgot your password, you can reset your login password by clicking the Forgot Password link.You will be asked to provide the email address associated with your Hibe account. An email is sent with instructions about how to reset the account password. Click on the link provided in the email to reset your password. Enter and confirm the new password. Click on the "Submit" button. Then you are informed that your password was successfully updated.

How do I change my password?

From your account, click on the Settings icon and then click on "Password". Enter both your old password and a new one. Your password must have at least 8 characters. Confirm the new password. Click on the "Change" button.

What is a primary email?

The primary email is one of the verified email addresses associated with your Hibe account. Please note that your primary email is used by Hibe to send you confirmations and security updates. To change your primary email address, go to the Settings section and then click on "Emails".

Contact us

How do I send a message to Hibe?

Please click on the link 'Contact Us' from the Hibe website footer or top menu.

How do I report a violation of the Hibe terms?

Please type the report topic in the subject field.

Still have some unanswered question? No worries! Please contact us.